Refund policy

Returns
Your purchase is backed by our 30 day money back guarantee. If you are not 100% satisfied, you can return your item(s) within 30 days of purchase for a full refund. Floating shelves and kitchen islands have a different return policy; please see below.

To be eligible for a return, your item must be unused and in its original packaging. All our products carry a lifetime warranty against defects and any returns under this policy are not subject to the new condition restriction.

Some items are exempt from returns:
- Gift cards
- Downloadable software products
- Some health and personal care items

Floating Shelves and Kitchen Islands:

Floating shelves:

Due to the custom nature of made to order shelving that is custom designed and built to fit, we are unable to accept returns. In the unlikely event of damage in transit, we will work quickly to replace the damaged components at no cost to you.

Kitchen islands:

Due to the custom nature of our kitchen islands, returns must be charged a restocking fee. Returns will be accepted within 30 days and be subject to a 30% restocking fee. Buyer is responsible for return shipping.

To initiate a return, please contact us via email at support@kuroutokitchenware.com. Please provide your order number.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@kuroutokitchenware.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Kurouto Kitchenware, PO Box 167, Arroyo Grande CA 93421, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

If you have any questions about this policy, please don't hesitate to reach out at support@kuroutokitchenware.com